FAQ
hot FAQ — Deposits to Live Casino
All your questions about deposit methods, playing on mobile, BPL betting, account verification and live dealer games — answered here in one place.
Whether you are new to hot or have been playing for a while, having questions is perfectly normal. This page gives detailed answers to 22 questions across five important sections: how to deposit using bKash or Nagad, how to get the most out of hot on mobile, how to place bets on BPL and international cricket, the steps for account verification, and what to expect at a live dealer table. Use the index below to jump directly to any section. If you do not find the answer you need, our 24/7 support team is always ready to help.
Deposit
How to Make a Deposit
To deposit to hot using bKash, log in to your account, go to the "Deposit" option and select bKash. Send money from the bKash app to the payment number shown, then submit the transaction ID. The minimum deposit is just ৳100. Your balance is usually updated within a few minutes. Make sure the payment comes from your registered mobile number.
Yes, Nagad is fully supported on hot. The process is the same as bKash — select Nagad on the deposit page, make the payment from the Nagad app to the number provided, then confirm with the transaction ID. Deposits start from as low as ৳100. Rocket and Upay can also be used in the same way.
hot currently offers five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank and other major Bangladeshi banks). The minimum deposit is the same for all methods — ৳100. These same methods can also be used for withdrawals, with a minimum withdrawal amount of ৳800.
After a mobile banking payment, the balance is usually updated within a few minutes. If more than 15 minutes have passed, contact hot's live chat with your transaction ID and a screenshot of the payment. The support team will verify and take action promptly. Bank transfers may take a little longer.
hot does not charge any processing fee for deposits. However, your mobile banking service or bank may apply its own charges according to its policies. hot also has no fees for withdrawals. Read our terms and conditions for details.
Mobile
Mobile Use
On Android, open hotcasino.cam in Chrome, tap the menu icon and select "Add to Home screen". On iPhone, open the site in Safari, tap the share icon at the bottom and choose "Add to Home Screen". A shortcut will be created that works like an app, giving you direct access to hot.
hot's site works equally well on modern smartphones, tablets and desktops. Both Android and iOS are supported. Using the latest version of Chrome, Firefox or Safari gives the best experience. Some features may not work correctly on older operating systems or browser versions.
Yes, hot's slots, live casino and cricket betting are all fully playable in a mobile browser. Slot games and the live casino section are specially optimised for mobile screens. A fast internet connection (4G or Wi-Fi) gives the best performance.
First, clear your browser's cache and cookies. In Chrome: Settings → Privacy and security → Clear browsing data. Then reload the page. If the problem continues, check your network connection — try using 4G or Wi-Fi. If your browser is not up to date, update it and try again. If the issue persists, let hot support know.
Cricket
BPL and International Matches
To place a multi bet, add several selections to your bet slip — the odds of each selection are multiplied together to form the combined odds. For example: three selections at odds of 1.40, 1.70 and 1.90 give combined odds of 4.52 (rounded), so a ৳100 bet could return ৳452 — but only if all selections are correct. If any one of them is wrong, the entire bet is lost.
Yes. hot covers BPL, IPL, T20 World Cup and other major international cricket tournaments and bilateral series. Bangladesh Tigers matches are also covered. All live and pre-match markets are available in the cricket betting section.
The popular cricket markets on hot include: Match Winner, Toss Winner, First Wicket Fall, Over/Under Runs, Top Run Scorer, Series Winner and live ball-by-ball markets. Powerplay betting is especially popular in T20 format. The number of markets available may vary from match to match.
Multiply the decimal odds figure by your stake to get the total return. For example: Team A's odds are 1.80 and your bet is ৳500 — if you win you receive ৳900 (your ৳400 profit plus your stake back). If Team B's odds are 2.00, a ৳500 bet returns ৳1,000 (৳500 profit). If Team A wins, the ৳500 bet on Team B is lost.
The hot Cricket Deposit Dhamaka bonus gives a 60% bonus on deposits made to the cricket section, up to a maximum of ৳12,000. Wagering is 22 times, the minimum deposit is ৳100, and it can be used once per week. Example: a ৳2,000 deposit earns a ৳1,200 bonus and the total wagering requirement is ৳1,200 × 22 = ৳26,400.
Verification
Account Verification
hot may request verification before your first withdrawal or when a withdrawal request exceeds a certain amount. Verification may also be requested if unusual activity is detected on the account or for security reasons. This is a normal process to keep your account safe.
Verification protects your account from unauthorized access and fraud. hot ensures that money reaches only the rightful owner. This process also helps confirm that users are 21 or older, which is required to use all games and betting services on hot. Details are in the Responsible Gaming Guidelines.
If a document is rejected, hot usually states the reason. Common reasons include: blurry image, expired document or name mismatch. Resubmit with a clear, legible image of the correct document. If you have questions, contact hot's 24/7 live chat support directly — they will guide you step by step.
hot uses SSL encryption to keep all data secure. Personal documents submitted for verification are used solely for account verification purposes and are not shared with third parties. Our Privacy Policy explains in detail how information is collected and stored.
Yes, this is very important. The name registered on your hot account must exactly match the name on your bKash, Nagad, Rocket, Upay or bank account. If the names do not match, withdrawals may be held up and additional verification may take time. Register with the correct name from the start.
Live Dealer
Live Dealer Games
hot's Live Casino section lets you play with real dealers via live video streaming directly from the studios of top providers including Evolution, Pragmatic Play Live, and Ezugi. Games are conducted using real cards, chips, and roulette wheels, and results are shown on screen in real time. A strong internet connection will give you the smoothest experience.
Baccarat has three main bets: Player, Banker and Tie. Each hand is dealt two or three cards; the hand whose total value is closest to 9 wins. 10s and face cards are worth zero. hot's live Baccarat tables have a range of bet limits — it is best for newcomers to start at a low-limit table.
Yes, hot's live casino is fully optimised for mobile. It looks good in both portrait and landscape mode. A stable connection is needed for video streaming; use 4G or a good Wi-Fi connection. On older devices, choosing a lower-quality stream will reduce lag.
Bet limits on live tables at hot vary by game and table type. There are options ranging from low-stake tables to high-limit VIP tables. The minimum and maximum bets are shown before you enter each table, so you can choose the one that suits you. hot VIP members get access to exclusive high-limit tables.
Yes, both Teen Patti and Andar Bahar are available in hot's live casino. In Teen Patti, each player is dealt three cards and the best hand wins — there are various betting options. In Andar Bahar, a joker card is dealt first, then you bet on which side — Andar (inside) or Bahar (outside) — will receive a card of the same value. These games are very popular among Bangladeshi players because of their simple rules.
Didn't find an answer? We're here
If you have questions beyond what's on this page, hot's support team is always available — in both Bengali and English.
Live Chat Support
Start a live chat directly from any page on the site. Our trained support team is ready to answer your questions in Bengali, 24 hours a day, 7 days a week. Get quick help with deposits, withdrawals, bonuses, or your account — whatever you need.
Contact by Email
If you need to discuss something complex or attach documents, send us an email. We reply in both Bengali and English.
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