hot's Privacy Policy

hot Casino operates a secure and trusted online gaming platform for users in Bangladesh. This privacy policy explains in detail how the personal information collected from you while using our services is managed.

This policy applies to the hotcasino.cam website, mobile applications, and all digital services associated with hot. By registering on our platform or using our services, you are considered to have agreed to the terms of this policy.

For full details on hot's general terms of service, please read our Terms and Conditions page, which covers all contractual matters relating to use of the platform.

hot collects various types of information to operate its services properly and to provide you with a better experience. The types of information collected and the methods of collection are described below.

2.1 Information You Provide Directly

When you register with hot, make a deposit, or contact the support centre, you directly provide the following information:

• Full name, date of birth, and gender — provided at the time of account registration.
• Mobile number and email address — for communication and security verification.
• National ID card or passport details — for identity verification (KYC).
• Payment information — records of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer.
• Support request content — messages sent via live chat or email.

2.2 Automatically Collected Information

When you use the hot platform, the following technical information may be collected automatically:

• IP address and device type — for security and fraud prevention.
• Browser type, operating system, and screen size.
• Login time, session duration, and pages visited on the platform.
• Game-related activity — bet amounts, game history, and win/loss records.
• Information collected via cookies and similar tracking technologies (see Section 5 for details).

2.3 Information Received from Third Parties

In some cases, hot may receive limited information about you through identity verification or fraud prevention agencies. This information is used solely to confirm the validity of your account and to prevent unauthorised activity.

hot uses the information it collects for the following purposes. Each purpose is directly related to improving the quality of the service and ensuring your protection:

• Account creation, identity verification, and management — to ensure the security of your login and transactions.
• Processing financial transactions — to accurately carry out deposits and withdrawals, with minimum amounts of ৳100 and ৳800 respectively.
• Providing bonuses and rewards — to determine and distribute benefits under promotions and the VIP programme.
• Customer support — your information is used to provide assistance via 24/7 live chat and email.
• Detecting fraud and security threats — to prevent unauthorised transactions and money laundering.
• Resolving technical issues on the platform — to identify errors and maintain service stability.
• Meeting legal obligations — to comply with applicable laws and regulations.
• Personalising the service — to make game recommendations and tailor the experience to your preferences.

hot does not send marketing communications without your consent. You may opt out of marketing messages at any time.

hot does not sell your personal information to any third party for commercial purposes. However, limited information may be shared with the following parties in specific circumstances:

4.1 Service Provider Partners

Technology and service provider companies that assist in operating hot's services (such as payment processors, game providers, and identity verification services) may receive the minimum necessary information. These companies are contractually bound to adhere to our privacy standards.

4.2 Legal Requirements

hot may be legally required to disclose information to meet applicable laws in Bangladesh, court orders, or demands from regulatory bodies. In such cases, we will provide only the information that is necessary and has been requested.

4.3 Business Transfers

If there is any change in the ownership or management of hot, user information may form part of that process. However, the new operator will be required to comply with the same privacy policy.

hot's website and applications use cookies and similar technologies to improve your browsing experience and to ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure secure connections. Disabling them may prevent the platform from working properly.
• Functionality Cookies: Used to remember your language preferences, game settings, and other personalisation choices.
• Analytics Cookies: Help us understand how users use the platform and assist in improving the service.
• Security Cookies: Used to detect fraudulent activity and protect your account.

5.2 Managing Cookies

You can disable or delete cookies through your browser settings. However, turning off essential cookies may cause some hot services to stop working properly.

hot uses industry-leading security technology to protect your personal and financial information. Our key security measures are listed below:

hot's servers and data infrastructure are always operated in a secure environment. Our staff cannot access your information except where necessary, and all staff have signed strict confidentiality agreements.

If a security incident is detected, hot will notify affected users as soon as possible and take immediate remedial action.

hot retains your personal information for as long as it is necessary or legally required. The general policy is as follows:

• Account Information: Retained while your account is active and for a specified period after closure to meet legal requirements.
• Transaction Records: Financial transaction data is retained for an extended period in accordance with applicable laws in Bangladesh.
• Communication and Support Data: This information is kept for a reasonable period to help resolve customer service disputes.
• Technical Logs: Website and app usage logs are generally kept for a short period and deleted after a security review.

At the end of the defined retention period, data is securely deleted or anonymised so that it cannot be recovered by anyone.

hot believes you should have control over your own personal information. You have the following rights and may exercise them at any time:

• Right to Know: The right to request details of what information hot has collected about you and how it is being used.
• Right to Correction: The right to request correction of inaccurate or incomplete information in your profile.
• Right to Deletion: The right to request deletion of your information in certain circumstances, although this may not always be possible where legal obligations exist.
• Right to Restrict Processing: The right to request that processing of your information for specific purposes be stopped.
• Right to Opt Out of Marketing: The right to stop receiving promotional messages.
• Right to Lodge a Complaint: If you believe your information is being used improperly, you may raise a complaint with hot or with the relevant authority.

For more information on responsible gaming and ways to keep yourself protected, visit our Responsible Gaming page.

To exercise any of the above rights, please contact hot's support centre. We will aim to respond to your request within 30 business days.

All of hot's services are intended only for persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21 or provide them with any services.

Age is verified during the registration process, and if evidence of a violation of this rule is found in relation to any account, hot reserves the right to immediately close that account and delete all associated information.

hot may revise this privacy policy from time to time. Such changes may be made due to changes in technology, the introduction of new services, or legal requirements.

For any significant changes, hot will notify its registered users by email or through a notice on the platform. The revised policy will take effect from the date of publication.

If you continue to use hot's services after any changes, it will be assumed that you have agreed to the revised policy. We therefore recommend checking this page regularly.

To find out more about hot and learn about our organisation in detail, visit our About Us page.

If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact hot's support team. We provide 24/7 support in both Bengali and English.

For general questions, visit our FAQ section — you will find answers to many questions about privacy, payments, bonuses, and accounts there.